Delivery Information

What is the delivery process?

Once your order has been processed and verification process complete, we’ll begin preparing your order for shipment.

  • General handling time for most repair orders is 1-2 working days (some as fast as same day return).
  • Once your order has been fulfilled, your order will be dispatched and should arrive within 1-2 working days
  • For those who live outside metro areas or regional centres, the delivery may extend to 4 working days

We’ll keep you updated along the way with tracking information so you can stay up to date with your delivery.

What happens if I miss my delivery

If you're not home when delivery is attempted, the courier will leave a card detailing re-delivery options.This may involve another delivery attempt the next business day, or a card being left so you can pick up your delivery from your local depot or Post Office.

If delivery has been attempted and a card is not left, we recommend contacting the courier company directly and providing them with your unique tracking number.

Courier information can be obtained from the tracking link on your shipping confirmation email.