Terms and Conditions

Terms & Conditions for Electronic Repair Store

Quotation

The repair price quoted by our system is an based on the information you have provided to us either on the website or in another form. It is possible that the price to repair the unit is higher than the estimated price (for example, if the information provided was inaccurate, or if your unit has other faults). On these occasions you will be contacted via email or phone to authorize a new repair quotation.

Turnaround time

Repairs usually take 1-3 days from the date they arrive at our repair center, this excludes the time taken for return delivery which is outside of our control (although we use a next-day service for the vast majority of units). During busier times repairs can take longer to be processed. If you do require the device back quickly then we strongly recommend that you select the “Fast Track” options.

Fast Track

If you select the “Fast Track” option on the website, your repair will take priority over non Fast Track repairs sent in to us. Note that if the device is beyond repair or you refuse a requote, the Fast Track fee is due in addition to the minimum charge and the return postage cost.

The following Terms & Conditions apply to Fast Track repairs:

A Fast Track repair will take priority over other non-Fast Track repairs in the queue. It does not mean we guarantee to complete the repair on the same day we receive it (although we do try our best). Sometimes specialist parts need to be obtained and this can delay the turnaround time. We will keep you advised of the situation via the online tracking system if any delays are expected

Fast Track repairs will be dispatched on the same day they are repaired provided payment has been made. Payment must be received before 3pm (CST time) for same day dispatch

All repairs including Fast Track are sent via next-working day delivery. The Fast Track repair cost does not include a Saturday delivery. Saturday deliveries can be arranged by calling into our office (additional costs apply)

If we cannot repair a Fast Track unit within 5 days of receipt, the Fast Track fee will be waived

We do not take responsibility to delays due to USPS or any other courier. However if a delivery date has been missed we will investigate and resolve as a priority

To speed up the process we may phone you to arrange immediate payment (once the repair is complete). If you prefer not to provide details on the phone, you will need to have access to your email (for the payment link) and access to the Internet to make payment. Payments must be received by 3pm (CST time) to be dispatched same day

Return postage

Please note that postage covers USA mainland only. We can send repairs worldwide – but prices vary per country. Please contact us for a price before sending in a repair.

Repair warranty

Our repairs carry a limited 3 month warranty except the following:

liquid damage repair – 30 day warranty

Console main board repairs – 30 day warranty

If any further physical or liquid damage occurs after the repair it will not be covered by our warranty.

In the unlikely event your device becomes faulty within the warranty period please send the device back with a copy of the receipt or Ref No. and a covering letter stating current fault (we are not liable for your costs to return the unit to us). We will investigate and respond within 3 working days. If the problem is related to the initial repair, we will carry out a further repair free of charge and return at no cost. If the unit has further problems not related to original repair or parts not replaced in previous repair we will contact you and let you make a decision with regards to the cost. We will attempt a re-repair on your unit TWICE after the initial repair. If after this, the unit is still faulty we will issue a refund (minus the minimum charge, postage and any Fast Track fee). We will need to see the unit and make sure its faulty prior to issuing a refund.

To clarify: If you send a device to us under the repair warranty, the cost of the postage to send the unit to us will be covered by you, however we will return the unit to you free of charge if a problem is found. If the problem is not related to the original fault or no fault is found, return postage charges will apply.

Minimum Charge

All repairs carry a “minimum charge”. This cost covers engineer’s time and any parts used to attempt to repair the device. After inspection, the minimum charge will become due when:

The device is Beyond Economical Repair

(i.e. it would be cheaper to replace the device than fix it)

We provide a new repair quotation and you refuse this quotation

The minimum charges are as follows:

– Mobile phone 9.95

– Liquid Damage Phones 19.95

– iPod 14.95

– Sat Nav 19.95

– iPad 19.95

– Laptop screen 24.95

– Laptop repairs 34.95

Note that return postage cost will be charged in addition to the minimum charge. At our discretion we may waive the minimum charge if you give us permission to use the damaged device for spare parts.

Unpaid repairs

Your device will be held for a maximum of 60 days after they are either repaired, deemed Bad or requiring a requote. We will make reasonable attempts to contact you either by phone or email at least 3 times. If you have not made payment within 60 days, the unit will be sold to recover our costs.

Liquid Damage Repairs

Liquid damage repairs can be very temperamental and are carried out on a “best endeavors” basis. On occasions the original fault can reappear after the device has been repaired and sometimes the faults can even get worse after a period of time. We are not responsible for any further faults which occur after the repair process is carried out.

Accessories, Games, Power Supplies

Please do not send any accessories (or Console games/disks) in with your repairs unless we have specifically requested them (e.g. for a power problem we may request the charger or power supply). We cannot be held responsible for any loss or damage to accessories whilst in our possession (SIM cards, memory cards, chargers, boxes, cases, cables, mounts etc). On occasions we may ask for certain accessories to be sent in after our initial diagnosis for further testing as they may be related to the fault.

User data / information

We will do our utmost to retain any data on your device, however we cannot be held responsible for loss of any data, including;

Ringtones

Photos & videos

Contacts

Favorites locations (for Sat Navs)

Music (e.g. MP3)

Files, Folders

Any Data or programs not supplied by manufacturer as new.

Please ensure you backup your device before sending it to us, as mentioned we do not intentionally wipe your device unless we have to and we will notify you prior to doing so.

Payments

Payments are requested by email once a repair has either been completed successfully or if the device has been deemed Bad or you refuse a requote. Check payments will be subject to a clearance delay of approximately 5-7 working days.

We accept Visa, Mastercard, American Express & PayPal via our online payment system.

Mistakes in bills, receipts or payments

Whilst we endeavor to ensure accuracy in all that we do, occasionally mistakes do happen. We will correct any mistakes in bills, receipts or payments as soon as possible, and no later than 30 days of agreeing to do so.

General Disclaimer

All repairs are carried out on a best endeavors basis. All our repair technicians have been in this field for many years and have 1000’s of repairs under there belts, we pride ourselves on our tech knowhow and expertise. Whilst we take the outmost care during the repair of your handset we are not responsible for any complications or further faults that arise during the repair process. On very rare occasions it is possible for your handset to have further faults appear/occur during the repair, we will endeavor to assist with this and repair any further faults that you have paid extra to have repaired, but on some occasions unfortunately the repair may not be successful and your handset may be completely dead. This is a general disclaimer that you must accept as you would accept personally before surgery of any kind, the same rule applies to electronic repairs.

Lock Codes / Passwords

We would request that you remove any lock codes or passwords on your device as we will need to test your unit after we repair it. Alternatively, you could supply us with the password or code but we recommend you back up your device first then reset it before sending it to us. If you don’t supply us with the code or password and you have not removed the lock/pass either we cannot be held responsible for any faults with your device as without access to the device we cannot test its full functionality after the repair process is complete.

Waterproof / Splash proof Devices

The current range of devices that are sold as being waterproof or splash proof are sealed in the factory with special machines and special liquid proof gaskets. When we change a screen on such a device or carry out any repairs that involve the opening and closing of your handset we cannot guarantee that your device will be 100% waterproof or splash proof after the repair process is completed. We actually replace all gaskets required but only the manufacturers of the device have access to the equipment which pressurizes the device.

Complaints

We have many satisfied customers, and our complaint resolution system helps us to ensure that our customers are satisfied, even when things go wrong.

If you have a complaint, please contact us either by email or by letter. Upon receipt of your complaint, we will investigate to see what went wrong so that we can resolve it to your satisfaction, and to avoid re-occurrence in the future.

TRADEMARK DISCLAIMER

dsk-online.com sources high-quality repair and replacement parts for certain mobile products including, but not limited to, Apple, Samsung, LG, Moto, and HTC ("Products"). The parts that dsk-online.com sources are tested for functionality, quality and compatibility with the Products, but parts are not always original Products or parts. dsk-online.com may sell many variations of quality grades of parts including, but not limited to: Generic, OEM, semi-OEM, refurbished, aftermarket, and others that are in new, like new, or used condition.

All Products and company names are trademarks of their respective holders and dsk-online.com is a third-party provider of parts and is not affiliated with the Products. e.g. iPhone, Apple, iPad, iPod, Mac are registered trademarks of Apple, Inc., Samsung and Galaxy are registered trademarks of Samsung. We use these trademarks only to the extent necessary for our customers to identify whether certain repair or replacement parts are compatible with the products owned by our customers.

YOUR ACCEPTANCE OF THESE TERMS

By using this Website, you are signifying understanding of this trademark disclaimer. If you do not agree or understand this trademark disclaimer, our privacy policy, or our terms & conditions, please do not use our Website. If you continue to use the Website following the posting of changes to this policy it will be deemed your acceptance of those changes

LIMITATION OF LIABILITY

dsk-online.com shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if dsk-online.com has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.